Refund policy
Our Quality Guarantee
We want your Best Regards pieces to be the ones you reach for every single day. If the fit or feel isn't exactly what you expected, we are happy to help.
Returns & Exchanges (On Keepsake Collection Only):
-
We offer full refunds or size exchanges within 14 days of delivery.
-
Items must be in their original, unworn, and unwashed condition with tags attached.
-
Exchanges are 100% free. We’ll cover the shipping to get the new size to you.
-
For Refunds, the customer is responsible for the return shipping costs back to our studio.
Returns & Exchanges (On Vintage / Upcycled / Repurposed Items):
- All sales on vintage goods are final.
- We do not accept returns or exchanges on any vintage item sale.
- In the case that we send the wrong item, or an item contains major damage (a hole, tear, or stain) larger than an inch in the body of the clothing that is NOT pictured in the item listing, your return may be exchanged for store credit.
To start a return or exchange, please email hello@best-regards.co with your order number and reason for return. As a small independent studio, we appreciate your support in ensuring our pieces find their perfect home.